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About this course

Effective communication and correct record-keeping is essential within the care sector for the wellbeing of patients and to protect the organisation should an error arise. By using correct procedure, the treatment, history and medication of the patient should be properly documented so as to protect yourself and your organisation if discrepancies happen.

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Course Outline

The aim of this course is to greater increase your knowledge of record keeping and the importance of communication, as well as relevant legislation.

The key points covered in this course are:

Defining communication
Managing communication
Legislation and best practice
Effective record keeping
Preventative measures

Learning Outcomes

What is communication
Effective methods of communication
Models of communication
Communication techniques
The management of communication
Legislation and best practice
Effective records in a care environment
Preventing errors

How to Sign Up 

Book a Course

Select the right online training package via the website, by messaging us or calling.


Once everything has been booked, you will receive login details for you and your staff.

Complete Course

Complete the course you purchased in the delivery method you chose.

Become Certified

Great! Now you're certified and can download the certificates from the portal.



Dependent on delivery method, this course takes between 1-2 hours to complete and gain your certificate.

Entry & Level

There are no barriers to entry on this course. This is an awareness course, suitable for all. 


On completion of this course, either download your certificate or access at a later date online. 


This course is CPD accredited. It meets accepted Continuing Professional Development (CPD) guidelines.