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About this course

Workplace conflicts are bound to arise at some point or another, but it can have a huge impact on the wellbeing of your staff, as well as their personal safety. Keep your staff safe and your business happy by teaching your staff how to manage should a conflict arise.

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Course Outline

The aim of this course is to greater increase your knowledge of workplace conflict and how to manage a situation, as well as relevant legislation.

The key points covered in this course are:

The definition of workplace conflict
Recognising conflict
Dealing with confrontation
Resolving conflict
Seeking advice

Learning Outcomes

Define workplace conflict
Recognise when and where conflict is occurring
Understand the correct methods of dealing with confrontation
Work to reduce and resolve conflict
Seek help and advice when necessary

How to Sign Up 

Book a Course

Select the right online training package via the website, by messaging us or calling.


Once everything has been booked, you will receive login details for you and your staff.

Complete Course

Complete the course you purchased in the delivery method you chose.

Become Certified

Great! Now you're certified and can download the certificates from the portal.



Dependent on delivery method, this course takes between 1-2 hours to complete and gain your certificate.

Entry & Level

There are no barriers to entry on this course. This is an awareness course, suitable for all. 


On completion of this course, either download your certificate or access at a later date online. 


This course is CPD accredited. It meets accepted Continuing Professional Development (CPD) guidelines.