Apprenticeship - L3 Customer Service
Course Overview


This is an interactive and practical course which will take a minimum of 15 months to complete on a part—time basis.

Learners will benefit from a blended delivery approach through workshops, digital learning platform, tutorials and webinars.

Assessment is by workplace observations, practical tasks at work, answering questions plus an End Point Assessment which includes a portfolio, multiple choice knowledge test and a professional discussion.

Government funding is available for this course — for those who are employed and have lived in the UK or European Union in the last three years.


  • • Understand the customer journey
  • • Understand the customer service culture
  • • Self development
  • • Leadership styles
  • • Teamwork
  • • Interpersonal skills
  •  Customer insights  
  •  Customer service performance | 01793 236245

Some facts  

Our Level 3 Customer Service Practitioner programme is the ideal for you to develop your career in specialist customer service roles.

You will develop an advanced set of skills and knowledge that can be applied in any sector or organisation type.

Benefits for Learners

Average 'Wage for a qualified Customer Service Representative is £19,000 - £24,000

Raise your professional profile within your organisation

Tackle a skill shortage

Develop transferable skills and knowledge

Benefits for Employers

Positive long-term development

Tailored to your business

Increased productivity

90% of apprentices stay on in their place of work after completing an apprenticeship

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