The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. 

Your actions will influence the customer experience and their satisfaction with your organisation. You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers.  

You provide service in line with the organisation’s customer service standards and strategy and within appropriate regulatory requirements. 

Government funding is available for this course — for those who are employed and have lived in the UK or European Union in the last three years.

www.greenlabyrinth.co.uk | 01793 236245

Info@greenlabyrinth.co.uk

Benefits for Learners

Raise your professional profile within your organisation

Tackle a skill shortage

Develop transferable skills and knowledge

Benefits for Employers

Positive long-term development

Tailored to your business

Increased productivity

90% of apprentices stay on in their place of work after completing an apprenticeship

Duration

12 Months